Stop overpaying OTAs

Automated OTA Reconciliation

Don't let your service scores suffer. When mistakes happen, guest pay. Twice. Evention OTA Recon is automated OTA reconciliation software for hotels, validating every reservation against your contracted terms, automatically.

44-57%

of hotel bookings come through OTAs

~$130K+

annual OTA revenue leakage per property

$430K+

cost per property including ratings impact

Accuracy is time-bound

Seven Systems. Six Gaps.

By the time discrepancies surface, dispute windows close.

× VCCs Underpayments: Funded for the wrong amount, stay length or not charged.

× Commission Overpayments: Rates and fees that changed after booking paid.

× Room Rate Variances: The OTA listing doesn't match what your PMS recorded.

× Resort and Destination Fee Loss: Fees applied inconsistently or excluded.

× Guest Overcharges: The guest is double charged instead of charging the VCC.

× Tax and Variances: Gaps below investigation thresholds that get written off.

Most finance teams validate one thing: that payment arrived.
OTA bookings are not a single transaction. They're a financial settlement process.

OTA Recon

Validate Every Reservation.
Daily. Automatically.

Transaction-level automated OTA reconciliation that matches reservations, VCC payments, commissions, resort fees, and taxes to your PMS, every day, not every month.

Every discrepancy is surfaced while dispute windows are still open, before errors affect guests, and recovery is still possible.

Reservation-level matching

Daily discrepancy detection

Exception-based workflows

Pre-close resolution

Reservation-level matching

Every booking verified individually, room rate, taxes, resort fees, VCC amount, and commission, not just the batch total.

Daily discrepancy detection

Issues flagged the same day they occur. Not at month-end when most of them are already unrecoverable.

Exception-based workflows

Finance sees only what requires action. Prioritized, actionable, and audit-ready, not hundreds of lines of raw data.

Pre-close resolution

Discrepancies resolved before the books close. Faster month-ends. Confidence in the numbers.

Real-World Examples

Discrepancy Types Caught

VCC Underpayment

↑ $176 Recovered

Guest short-stayed by one night. OTA funded the VCC at the original three-night rate. The $176 shortfall was missed by monthly review. Caught automatically at the reservation level and recovered via dispute.

Commission Overpayment

↑ $233 Recovered

Reservation marked Cancelled in the OTA extranet but Checked Out in the PMS due to a sync delay. Hotel paid full commission on a walked stay. Caught in daily validation before payment cleared.

Guest Double-Charge Prevented

↑ $2,300 Error Stopped

Front desk charged the guest's physical card at check-in without checking for an existing VCC. Both cards charged. Guest billed twice. Caught in daily validation before checkout. No chargeback. No review.

96% average reduction
manual reconciliation time per week

95% average reduction
reconciliation errors across deployed properties

10-40x ROI
vs. annual platform fee

The result?

Billing errors that once reached guests and triggered negative reviews are caught before checkout.

Hotel OTA billing Gap

Guests Don't Blame The OTA.
They Blame The Hotel.

Guests do not separate a front desk mistake from an OTA reconciliation billing gap. They see one thing: a charge that does not match what they expected. Then they act. They file a dispute. They post a review. They do not come back.

That impact compounds. For a 300-room property, billing-related reviews can drive roughly $300K in lost future revenue each year, about a $3 ADR drag that shows up in RevPAR, not in a reconciliation report.

Evention OTA Recon, automated OTA validation software for hotels, surfaces billing discrepancies before the guest checks out, so the issue gets fixed before it becomes a dispute, a review, or lost demand.

Catch the error before checkout. Stop the review before it’s written.

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OTA bookings should not be a financial blind spot.

See what OTA Recon surfaces in your first 30 days.

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OTA FAQs

Everything finance and operations leaders ask before deploying OTA Recon

What does OTA Recon reconcile, exactly?

OTA Recon is automated OTA reconciliation software for hotels that reconciles every OTA reservation against your PMS daily. It validates virtual credit card (VCC) payments as part of VCC management for hotels, commission reconciliation, commission accuracy, resort fees, room rate adherence, and guest charge accuracy; surfacing discrepancies before dispute windows close and before OTA billing errors reach guests. The output is a classified, actionable exception queue, not a spreadsheet of raw data.

Why is reservation-level reconciliation different from summary-level reconciliation?

Summary-level reconciliation tells you the month is roughly balanced; totals arrived, deposits received. It does not tell you whether individual settlements were correct. OTA billing errors, VCC underpayments, commission overcharges, and guest double-billings are invisible at the summary level and only surfaced through per-reservation validation. Close confirms totals. It does not confirm correctness.

What types of OTA billing errors does OTA Recon detect?

OTA Recon detects six categories of hotel OTA billing discrepancy:

Virtual credit card underpayments (present in 90% of portfolios),
Commission overpayments (76%)
Room rate variances (59%)
Resort and destination fee leakage (46%)
Guest overcharges and double-billings (36%)
Tax and miscellaneous variances (24%).

Combined, these create OTA revenue leakage of $130,000 or more per year from a typical 300-room hotel in direct revenue leakage, before accounting for the ~$300,000 ADR impact from billing-related guest reviews.

What PMS and OTA systems does OTA Recon connect to?

OTA Recon connects to your property management system (PMS) and OTA booking feeds. Contact Evention for a full integration list specific to your technology stack.

What ROI have properties seen from OTA Recon?

Properties using this automated OTA reconciliation platform consistently recover 10 to 40 times the annual platform cost in previously uncollected revenue. On average, clients reduce reconciliation time by 96% and reconciliation errors by 95%.

The combined annual financial exposure OTA Recon addresses, direct OTA revenue leakage plus ratings-driven ADR impact, exceeds $430,000 per 300-room property per year. Across a 20-property portfolio, that exposure exceeds $8.6 million annually.

Does OTA Recon work for single-location operators?

Yes. OTA Recon is proven for any size operator, from individual properties to portfolios of hundreds of hotels.

The $130,000+ annual direct revenue leakage figure is calculated per property, meaning the financial case applies at the single-property level. From property level to enterprise, and everything in between.

Is OTA Recon a standalone module or does it require the full Evention Platform?

OTA Recon is a standalone module in The Evention Platform and can be purchased independently. Operators who address OTA reconciliation often find adjacent value in Credit Card Recon and Cash Recon, but those are separate decisions. No other Evention modules are required to deploy OTA Recon.